Returns & Exchanges Policy
We offer a 7-day Return & Exchange policy for regular priced items. You have 7 days from the date of receipt of your item to request a return and exchange.
Eligibility for Returns & Exchange:
To be eligible for a return and exchange, your item must be:
- In the same condition as when you received it
- Unworn or unused
- With labels attached
- In its original packaging
- Accompanied by proof of purchase
To initiate a return and exchange, please contact us at hello@annielori.com.
If your return is accepted, we will provide you with instructions on how to send your package. Items returned without prior authorization will not be accepted.
Conditions:
- Returns are not accepted, but exchanges for a different size are possible.
- Exchanges for different styles or colors are not allowed unless the requested size is no longer available.
- Customers are responsible for return and reshipping charges.
- Sale items and gift cards are non-returnable and non-exchangeable.
- Items returned in damaged or worn condition will not be accepted.
Others
If you made your purchase through a partner retailer, please follow their return and exchange policy. Items bought from partner retailers should be returned directly to them, and not to Annie & Lori.
SALE ITEMS:
Returns & Exchange is strictly not allowed for any sale items.